FAQs

You’ve got questions? We’ve got answers! Our experts are here to help.

Why can I see the wefting or stitching?
On some lightweight styles and lighter colored fibers - the wefting may be visible when holding the piece or when placed on a light mannequinn head. However, once the piece is fitted – it is no longer evident. We recommend trying the piece on with an appropriate color wig cap to see the difference.
How do I wash a synthetic fiber wig or hairpiece?
Required items:
  • Cleanser
  • Wig comb or brush
  • Wig stand
  • Large bowl or wash basin
  • Cool or lukewarm water NEVER USE HOT WATER
  • Clean absorbent towel
Instructions:
  1. First lightly brush out the wig to loosen debris and tangles
  2. Fill the basin with cool or lukewarm water until the level is high enough to completely submerge the piece
  3. Add Phase I Cleanser to the water - 1oz per quart of water
  4. Place the piece into the solution so that it is completely submerged
  5. Let the piece soak for up to 5 minutes, depending on degree of soiling
  6. GENTLY agitate the piece while in the solution. Don't rub
  7. Either rinse the piece under a faucet or refill the basin with clean water and rinse until all solution is washed out - USE COLD WATER ONLY
  8. Place the piece on the side of the bowl or basin for a few minutes to allow drainage of excess water or Place the piece on a towel on a flat surface and gently pat dry to pick up excess moisture
  9. Hang the piece on a wig stand and allow to fully dry at room temperature
Note: Never brush or comb a synthetic piece when wet. For best results, we recommend the Tony of Beverly IV Phase Synthetic Hair Care System.

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